Value retailer B&M has completed a rollout of a modernized Point of Sale (POS) solution across its entire estate of over 790 stores in the UK, in partnership with commerce technology specialist PMC. The project aimed to modernize store operations, improve agility, and enhance customer experience.
The new POS solution, which includes both hardware and software, replaces B&M’s legacy system and delivers greater agility and future-proofs its store systems. It also adds new capabilities, such as faster transaction speeds, improved customer-focused functionality, and reduced till friction.
The digital transformation project required a partner capable of delivering a repeatable, automated, and low-risk model for upgrading its POS at scale. B&M selected PMC based on its proven track record for delivery as a trusted transformation partner and its long-standing experience working closely with the retailer’s internal IT teams.
PMC, alongside its POS partner Flooid, delivered a zero-touch, automation-led POS rollout, combining automated hardware builds and centralized software deployment. This approach significantly reduced deployment time per store, removed the need for on-site engineering work, and eliminated trading disruption.
The new POS solution has afforded B&M a more reliable, standardized, and maintainable platform, helping to reduce faults while improving the experience for store colleagues. It has also increased uptime, faster transaction speeds, and improved functionality to enhance user experience and speed up colleague onboarding.
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David Laithwaite, Implementation Services Manager at B&M, stated that PMC have proven experience with delivering POS solutions. Their collaboration and seamless coordination with B&M staff have been exemplary.
B&M’s Retail Service Delivery Manager, Sheila Whitfield, added that they have seen PMC rise to the challenge, proactively plan for the narrow time window and ramp up resources to ensure the work gets done on time.
By building in operational agility and more seamless checkout experiences, B&M has improved customer and colleague experiences. The solution will not only create friction-free and faster transactions at the tills but will allow it to further enhance checkout capabilities in line with customer demands and evolving expectations, according to Jake Allmond, Managed Services Director at PMC.
The full-scale deployment of the new POS solution started in January 2026 and was completed in August 2026, with PMC’s UK and India-based development and delivery teams supporting the rollout.
