The most important step in any customer engagement plan is to gather the necessary info. The preparation, strategy planning, selection, implementation, evaluation, are the 5 important steps to completing the customer engagement plan. You have to keep in mind that both the millennials and the non-millennials are now your potential customers whom you are going to base both your custom-friendly engagement plan. To be honest, this article is the only piece you can read online that provides significant tips for you to complete that effective plan for your customers and clients as well.
Feed their hunger and thirst. Whether your business constitutes selling branded shoes, medical ebooks, Monsta Clothing, or doing online coaching, remember that social media is a powerful tool to use to quench the thirst of the 2.3 billion mobile active social media users, your future customers with all info and updates about your products and services. You owe it to these 2.3 billion social media users the reason why your business exists. So, the question is how do you make sure that both their thirst and hunger are properly satisfied? By using all the available social media sites and tools and interacting with all your customers and potential customers, then you can satisfy all their hunger and thirst. Make sure to give answer to all their questions and concerns, and accept all their suggestions and recommendations.
Engage with them using different tools. You have to understand that there are still at least 4 billion who doesn’t have any mobile devices today. They actually represent our predecessors, parents, those who are not millennials, and laid-back people. Instead of using mobile devices, they use cellphones with keypads, personal computers, tablets, laptops, and some use mail boxes. Let us not all forget that this group is bigger than all the 2.3 billion mobile device social media users combined. You have to tap them by interacting with them using constant communication. An easy way to get more customers especially if you are part of a big telecom company or clothing company like Monsta Clothing is to let your customer reps to make phone calls to them and use your time to engage with them.
Know their wants. Answer this question for yourself, do you exactly know what do they want? If you are the marketing specialist of companies like Monsta Clothing or a big branded shoes company, it is best to know what do your customers want. Whether your customer is looking for Monsta Clothing or for Japanese katana blades, it is important for you to know what they want.
Nurture their wants. When you combine all the tips mentioned, you will know how to please them. Give them free trials and free products like free fit shirts from Monsta Clothing, sole gels from branded shoe companies, or free cap from a golf club firm.